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At present I am only offering Services to new and existing customers who have purchased an alarm system from me.
GUARANTEE
For the first year after installation, I guarantee the alarm for faults that may have arose from system failure or faulty workmanship. The guarantee covers all call-outs, labour and parts. Any faults related to mis-use or tampering with the system, malicious or accidental damage to the equipment or wiring, and any modifications not authorised by me will not be covered under the guarantee and I will charge a call out charge to rectify.
As the usage of the system is outside of the control of Vision Alarms, no liability can be accepted for claims resulting from non operation and mis operation of the system. The responsibility of correct setting/unsetting of the system and its correct operation lies with yourself. Of course, after all of that legal jargon, I am always happy to offer any help and advice with any aspect of your alarm after it is fitted.
SERVICE AND MAINTENANCE CONTRACTS
It may be a requirement of your insurance policy that your system is covered by a routine maintenance contract, for which you may be eligible for a discount. We would recommend you check the position with your insurance company before deciding. To guarantee that your system will deliver the protection you require at all times, it's important to keep it in good working order.
What is covered in our Service & Maintenance Contract?
One visit to your property each year to check installation, and operation of detection devices. Repair or replace worn or faulty parts. Replace the battery in your control panel. Check all audible warning and alarm devices and check system is fully operational.
All callouts plus full parts and labour associated with a breakdown of the system. No extra charges for out of normal office hours calls.
Please note anything beyond our control (eg vandalism, willful or accidental damage) would be chargeable.
What is the Price?
£108 per year or £8.99 standing order per month
EMERGENCIES - 01689 825581
Our free emergency service is only available to our existing customers under the first year guarantee or those who have purchased the Service & Maintenance contract. If you do not fall into this category we will rectify the problem you have but it will be a chargeable visit.
Where possible we will do everything we can to
rectify any problem or emergency you may have as quickly as possible whether day or night. Please call us on 01689 825581. If we are unable to answer, either leave a message or text us on 07810 871007 or 07810 887572. Please do NOT ring these numbers as they are diverted to 01689 825581. By texting us we can establish you are
a customer and not a sales call and will contact you back as soon as possible. Please be aware that our engineer may be some distance from you or at a customer's house. However, in extreme emergencies we will do our utmost to get to you as a priority.
In times where we are on annual holidays we are unable to offer a 24 hour emergency call-out service. If you have not received a response from us within 4 hours of your attempted contact by phone or text and your problem is an emergency, which cannot wait for our return you may prefer to
contact another Alarm Company. I have
liaised with a local alarm company - Advance Alarms – 01689 854298. Web: www.advance-alarms.co.uk.
They offer an emergency call out service. Another company with a 24 hour service is Spy alarms on 0844 879 1218.
As the usage of the system is outside the control of Vision Alarms, no liability can be accepted for claims resulting from non-operation, mis-operation or successful defeat of the system. The responsibility for correct setting/unsetting of the system and its correct operation lies with the client.
Please note that any charges incurred with another
alarm company will only be re-imbursed at our own discretion. The following are
examples of what we would and wouldn’t consider. We will only consider re-imbursement where it is clear you have left a message and texted us but have had no response after 4 hours.
Our maximum re-imbursement for emergency call-outs incurred is £95. We will require a copy of the invoice and explanation of repair, or fault signed by the engineer.
1) The alarm started sounding and couldn’t be silenced
with a tag or code and didn’t stop after the stated 15-20 minutes. Under this
circumstance we would reimburse.
2) Someone damaged a wire and the alarm went off, now we
can’t set the alarm when we go out. This we would not reimburse.
Please be assured, whilst we prefer not to have to list exceptions and clauses, we do need to mention the above to cover any claims we do not feel are true emergencies. However, our commitment is to you and keeping your alarm active and in working order, therefore we will treat every emergency of the highest priority and attempt to rectify in the quickest possible timeframe.
